No. You may check out as a guest. Creating an account allows you to track orders and save information to quickly view your order history for future reorders!

Simply browse our online store, add your favorite British products to your cart, and complete checkout using our secure payment system.

We accept major credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Yes. Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or junk folder.

Orders are typically processed within 1-2 business days, excluding weekends and holidays.

All orders are packed and shipped from our warehouse in Los Angeles, California.

Most U.S. orders arrive within 3–7 business days after shipping.

Yes. We offer free standard shipping on all U.S. orders over $100.

We ship using national trusted carriers including USPS, UPS, and FedEx.

If your order has not shipped, please contact us immediately. Once shipped, we cannot change the delivery address.

Once your order ships, you’ll receive a tracking number by email.

Tracking updates may take 24-48 hours to appear. If there is no movement after 3 days, please contact us.

Please check around your property and with neighbors first. If you still cannot locate it, contact us and we’ll help investigate.

Due to food safety regulations, we do not accept physical returns of food products.

Please contact us within 48 hours of delivery with photos of the package and affected items.

Within 48 hours after delivery, please email help@yourpantryco.com with your order number, shipping address, and 2-3 clear photos of damage.

Approved claims are issued as store credit only. We do not offer refunds to the original payment method.

Store credit is issued as a digital gift card or account credit for future purchases. When you login to your account, you will see the credit. If the credit is not there within 48 hours, please contact our team at help@yourpantryco.com and we will check on it for you. 

Yes. Our products are authentic British brands and are imported by British Pantry Co. directly from the United Kingdom through our trusted partners, suppliers and distributors.

We work closely with our established UK partners to ensure every item we sell meets our quality standards and reflects the genuine taste and traditions of the UK.

This allows us to offer customers in the U.S. access to real British groceries, snacks, teas, and specialty foods - just as you’d find in the UK.

Yes. All products sold by British Pantry Co. comply with applicable U.S. food safety, labeling, and import regulations. We are a licensed importer and our customs brokers and regulatory partners work to ensure every shipment meets FDA and U.S. Customs requirements before entering our warehouse.

Our pricing reflects the true cost of importing, storing, and carefully handling authentic British goods in the United States.

Unlike third-party resellers, we manage sourcing, compliance, warehousing, and customer support directly - allowing us to guarantee authenticity, freshness, and service quality.

We carefully monitor product expiration dates and we ship products to customers with sufficient shelf life. Our team inspects incoming shipments from the UK and rotates stock regularly to maintain freshness and quality from the UK to our warehouse to your doorstep.

Any boxes containing glass jars, tins, and delicate products are packaged with bubble wrap and other protective materials to prevent damage.

Absolutely! In warmer months, you can add our cooling pack option at checkout for a small fee. We’ll include gel packs to help keep chocolate and other temperature-sensitive treats cool on their journey to you.

Please note: While this helps reduce the risk of melting, we cannot guarantee that chocolate will arrive unmelted during periods of extreme heat or in the case of shipping delays.

Yes, we offer wholesale and bulk purchasing options for qualified volume orders and qualified businesses. 

Please contact us using the form on our Contact page and select “Wholesale Inquiry” in the subject line. Please be sure to include your business name, your location, and estimated order volume. One of our wholesale team members will be in touch! 

You can reach us through our Contact page or by emailing us at help@yourpantryco.com. We aim to respond within 1 business day.

Our customer service team is available Monday - Friday from 9:00am - 5:00pm (PST) excluding holidays.