Returns & Refunds Policy | British Pantry Co.

Returns & Refunds Information

At British Pantry Co., we take pride in delivering high-quality British foods and specialty products to our customers. If there is an issue with your order, our team is here to help resolve it quickly and fairly.

Due to the nature of food and beverage products, we maintain strict quality and safety standards to protect our customers.

Food & Perishable Items Policy

For health and safety reasons, food and beverage items are non-returnable once they have been shipped. We are unable to accept physical returns of edible products.

However, if your order arrives damaged, defective, or incorrect, you may be eligible for a replacement or store credit.

Reporting Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

To qualify for review, please provide:

Your order number
Your shipping address
A clear description of the issue
At least 2-3 photos, including:
- The shipping box and packaging materials
- Damaged or affected items

How to Submit a Claim

Please email all required information to:
help@yourpantryco.com

Subject line suggestion:
Order Issue – [Your Order Number]

Refunds & Store Credit Policy

Approved claims are issued in the form of store credit only.

Store credit will be provided as a digital gift card or account credit and may be used toward future purchases on britishpantryco.com. We do not offer cash refunds or returns to the original payment method.